Back of shirt reads "Faithful, collaborative, sustainable, thoughtful, transformational"

Homeowner Services Advocate

Homeowner Services Advocate — Part-Time

Date: 8/14/24

Status: Part-time, Hourly, Non-Exempt

Reports to: Homeowner Services Manager

Direct Reports: None

Position Overview

Habitat for Humanity of Greater Fort Wayne is a nonprofit Christian housing ministry that unites volunteers and local investors with qualified families to build safe, stable, affordable homes in Northeast Indiana.

The Homeowner Services Advocate is an ambassador for Habitat’s Homeownership Program and is responsible for developing and sustaining impactful relationships with Habitat Partner Families while ensuring an exceptional experience throughout the program. The ideal candidate should exemplify Habitat’s core values of Faithful, Thoughtful, Sustainable, Collaborative, and Transformative.

  • Habitat staff at Indiana conference
  • Partner Family with kids and Habitat staff at closing
  • Tameka with Lauren holding key to home

Main Responsibilities

  • Assist with all aspects of the homeowner application process including applicant assistance, application meetings, verification of application materials, drafting and issuing denials, and preparing board selection reports.
  • Build and foster relationships with assigned Partner Families including regular meetings, accountability factors, and additional guidance as necessary.
  • Assist with post-purchase sustainability program to extend the relationship with Partner Families beyond closing into homeownership.
  • Collaborate with the Homeowner Services Manager to plan and execute Partner Family orientation.
  • Compile and organize Partner Family files.
  • Attend, observe, and assist with Partner Family education as necessary.
  • Manage loss mitigation efforts.
  • Collaborate with the Construction team to identify and resolve any Warranty Repair issues that arise.
  • Assist with grant requirement adherence for partner family placement, education, funding, etc.
  • Assist the Homeowner Services Manager with the closing process and documents as necessary.
  • Advocate for Habitat families in all interactions among Habitat staff and in the community.
  • Perform general administrative tasks and other related duties as assigned.

Competencies

  • Personable, collaborative, and enthusiastic.
  • Must be capable of showing empathy and compassion for and be sensitive and understanding to people and situations of various cultural and socio-economic backgrounds.
  • Creative and independent thinker with a willingness to learn and grow.
  • Strong written and verbal communication skills required.
  • Strong attention to detail is required.
  • Proficiency in Microsoft Office required.

Education + Experience

  • Bachelor’s Degree in Human Services, Communications, or related field required. Experience in lieu of degree may be considered.
  • 1 year of Human Services or related field experience is preferred.
  • Must achieve and maintain Qualified Loan Originator certification within 60 days of start date.

Physical Requirements

  • Manual dexterity and visual acuity for tablet and computer use.
  • Able to utilize the telephone to communicate with others, inside and outside of an office environment.

Habitat for Humanity of Greater Fort Wayne is firmly committed to being an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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