ReStore Assistant Manager

ReStore Assistant Manager

Date: 10/21/24
Status: Full Time, Hourly, Non-Exempt
Reports to: ReStore General Manager
Direct Reports: ReStore Associates & Donation Ambassadors

Position Summary

The Habitat for Humanity ReStore is a nonprofit home improvement store and donation center that sells new and gently used furniture, appliances, building materials, and more to the public at discounted prices to further support Habitat for Humanity’s mission. The ReStore Assistant Manager (RAM) is an adaptable leader responsible for overseeing and optimizing all aspects of daily operations within our unique retail environment. The ideal candidate is passionate about serving others and inspiring teams. The RAM’s primary focus will be managing ReStore team members and volunteers, ensuring adherence to policies, procedures, and high standards of excellence. This individual must possess a strong customer-centric mindset and a proactive approach to problem-solving, capable of adapting to changing priorities and challenges. The ideal candidate should exemplify Habitat’s core values of Faithful, Thoughtful, Sustainable, Collaborative, and Transformative.

Main Responsibilities

LMA (Lead, Manage, and Accountability)

• Follow the five leadership and management practices of EOS (Entrepreneurial Operating System).
• Be authentic and build trust.
• Genuinely care about your team’s well-being, work, and growth.
• Strive for greatness in both personal and team performance.

Operations / Customer Service

• Oversee daily operations including sales, donations, and customer service.
• Ensure excellent customer service by encouraging and empowering staff.
• Resolve customer complaints in a timely and professional manner.
• Perform cash drops, daily reconciliations, and prepare deposits.

Team Development

• Provide ongoing training, coaching, and development to staff.
• Identify and address employee performance issues.
• Create opportunities for employee growth and advancement.
• Foster a positive and inclusive work environment.

Sales Performance

• Achieve sales goals.
• Motivate and coach sales associates to reach performance targets.
• Perform markdown activities to ensure proper turn rate.

Safety / Security

• Ensure a safe and secure work environment for staff and customers.
• Develop and implement safety protocols and emergency procedures.
• Conduct regular safety inspections and address hazards promptly.
• Prevent theft and loss through security measures and employee training.

Other duties as assigned to support Habitat’s mission.

Competencies

• Positive attitude and respect for diversity, demonstrating tact and diplomacy.
• Strong interpersonal skills and ability to work effectively within a team.
• Collaborative leader skilled in cultivating a positive and productive work environment.
• Outstanding organizational skills, attention to detail, and ability to manage projects and meet deadlines.
• Ability to manage customer service situations professionally.
• Excellent verbal and written communication abilities, with a focus on enhancing the donor experience.
• Collaborative team player, capable of engaging effectively with individuals of diverse skills and backgrounds.
• Maintains a professional demeanor and appearance at all times.

Education and Experience

• Bachelor’s Degree in a relevant field, or significant equivalent experience may be considered in place of a degree.
• At least 2 years of management experience and 2 years in customer service.
• Previous retail experience strongly preferred.
• General knowledge of building materials and resale values preferred.
• Ability to obtain and maintain forklift certification, along with a clean driving record, is required.
• Proficient in MS Office Suite (Word, Excel, PowerPoint) and other business applications.

Physical Requirements

• Must be able to sit, stand, and walk for extended periods of time.
• Must be able to lift 50 pounds and perform heavy manual tasks.
• Must be able to utilize telephone to communicate with others, inside and outside of an office environment.
• Must be able to perform outdoor job duties under all weather conditions.  

Habitat for Humanity of Greater Fort Wayne is firmly committed to being an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.