ReStore Donation Manager

ReStore Donation Manager

Date: 10/14/24
Status: Full Time, Hourly, Non-Exempt
Reports to: ReStore General Manager
Direct Reports: None

Position Summary

The Habitat for Humanity ReStore is a nonprofit home improvement store and donation center that sells new and gently used furniture, appliances, building materials, and more to the public at discounted prices to further support Habitat for Humanity’s mission. The ReStore Donation Manager (RDM) is pivotal in the organization as a front-line ambassador for incoming donations. The RDM maintains and grows current donor relationships and develops new sources of donations for the ReStore which includes developing leads and making the ask, all towards a goal of increasing sales to support Habitat for Humanity’s mission of building homes, communities, and hope. The ideal candidate should exemplify Habitat’s core values of Faithful, Thoughtful, Sustainable, Collaborative, and Transformative.

Main Responsibilities

Donor Prospecting

• Clearly articulate the Habitat mission and purpose of the ReStore to prospective donors.
• Perform in-depth research to identify potential donation sources while leveraging a range of effective sales strategies to generate leads for donations.
• Utilize the Habitat GFW Development Fundraising System to cultivate relationships with prospective donors and identify connections between their needs and interests and the ReStore mission.
• Collaborate with donors to secure product donations that fill specific gaps on the sales floor.

Donation Screening

• Clearly communicate the ReStore’s donation acceptance guidelines, rationale, and mission.
• Prioritize donations that align with the ReStore’s mission and have the highest potential to generate revenue.
• Conduct on-site assessments for larger donations.
• Inspect and evaluate the quality and sustainability of potential donations.
• Provide alternative resources for donations that do not meet the acceptance criteria.

Donor Stewardship

• Utilize the Habitat GFW Development Fundraising Process to nurture and develop existing relationships with donors to encourage repeat and/or recurring donations.
• Participate in the Habitat GFW Stewardship Process for each donation by adhering to a cadence of appreciating, informing, and inviting donors after a gift is made.
• Maintain donation records in accordance with internal policies and legal requirements.

Donation Scheduling

• Accurately assess and prioritize incoming donation requests.
• Efficiently schedule pick-ups on multiple truck routes to optimize resource utilization.
• Use various software platforms, including ThriftCart, to manage donor data and scheduling.
• Respond to inquiries and concerns via email and phone in a timely, professional, and informative manner.
• Conduct reminder and follow-up calls to ensure effective route performance.

Purchasing & Trade Relationships

• Collaborate and maintain relationships with other Habitat and ReStore affiliates and develop strategies for external donation swaps as available.
• Identify and evaluate potential vendors to source purchased products that complement the ReStore’s inventory and increase sales.
• Communicate clear ordering procedures and guidelines to vendors to support ReStore operations.
• Identify and cultivate B2B sales opportunities for larger donations.

Competencies

• Positive attitude and respect for diversity, demonstrating tact and diplomacy.
• Self-motivated with a proactive mindset and drive to exceed expectations.
• Strong critical thinking skills with the ability to evaluate processes and suggest improvements.
• Exceptional organizational skills, attention to detail, and ability to work independently while managing projects and meeting deadlines.
• Ability to articulate the Habitat mission and the ReStore during public speaking engagements and donor meetings.
• Ability to handle situations involving donation requests and denials with diplomacy and tact.
• Excellent phone skills and a strong commitment to outstanding customer service.
• Familiarity with the greater Fort Wayne area, including street routes, neighborhoods, and local businesses.
• Strong verbal and written communication skills, particularly focused on enhancing donor experience.
• Valid driver’s license and ability to operate a vehicle safely, with the ability to attend off-site meetings.

Education and Experience

• Bachelor’s Degree in a relevant field or significant related experience may be considered in place of a degree.
• Minimum of 2 years of experience in outside sales, donor relations, or related field.
• Previous experience with scheduling and logistics is a plus.
• Previous experience using CRM or donation management software platforms is a plus.
• Strong knowledge of MS Office (Word, Excel, PowerPoint) and other business applications.

Physical Requirements

• Must be able to sit, stand, and walk for extended periods of time.
• Must be able to lift 50 pounds and perform heavy manual tasks.
• Must be able to utilize the telephone to communicate with others, inside and outside of an office environment.
• Must be able to perform job duties in exposure to a limited climate control environment.

Habitat for Humanity of Greater Fort Wayne is firmly committed to being an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.